Help

Twelve answers to the questions we get before and after installing. What isn't done yet is written down too.

• Install Krealo Chat on Shopify — The app, not a snippet: switching themes doesn't remove it.
• Install Krealo Chat on WordPress — A plugin, not a line in the footer: a theme update doesn't wipe it out.
• Invite a colleague — Four roles, and the owner isn't someone you invite.
• Manage several clients — One workspace per client, and nothing crosses over from one to the other.
• Set your business hours — Visitors see “write to us” or “we're closed” depending on what you set here.
• Connect Messenger and Instagram — Messages to your page land in the same inbox, and the reply goes back out the way the question came in.
• Get notified when someone writes — In the browser today; on your phone once the app is in the stores.
• Ask for a name and contact before chatting — Three settings, and “required” isn't always the right one.
• Read the reports — How many, how fast, and whether chat sells.
• Export your conversations — As CSV or JSON, whenever you want, without asking us.
• Leave LiveChat without losing your history — Your archived conversations, who was answering and your canned responses, in a few minutes and without sending anything to your customers.
• Close your account — The chat switches off. Nothing is deleted unless you ask.

A question that isn't here? The bubble at the bottom right is us. Or ken@krealomedia.com.