Help

Install Krealo Chat on WordPress

A plugin, not a line in the footer: a theme update doesn't wipe it out.

1. Download the plugin (krealo-chat.zip) — write to us if you don't have it.
2. WordPress → Plugins → Add New Plugin → Upload Plugin, then activate it.
3. Settings → Krealo Chat: paste the site ID (in the console, Install & sites) and save.

Before that, the site has to exist in the console with your domain allowed: Install & sites → New, then your domain with and without www.

The two options on that screen

• Hide it in the dashboard (on by default): otherwise the chat also shows up in the admin and your team ends up talking to itself.
• Hide it from signed-in users, for membership sites where the chat only makes sense for people who haven't logged in yet.

If you use a caching plugin

WP Rocket, LiteSpeed, Autoptimize: exclude widget.js from JavaScript combining and minification. Once it's combined, the loader loses its site ID and the bubble doesn't show up.

A question that isn't here? The bubble at the bottom right is us. Or ken@krealomedia.com.