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Connect Messenger and Instagram

Messages to your page land in the same inbox, and the reply goes back out the way the question came in.

Integrations → the Messenger or Instagram card, in three steps:

1. Connect the Facebook page or Instagram account in the Publisher, if it isn't already.
2. Pick it from the list on the card. No token to copy: it stays in the Publisher.
3. Say which chat these conversations land in.

Why a site

A message that comes in through Messenger has to land somewhere: that's where the hours, the language and the look come from. Without it, it would be a thread with no home.

Two things to know before you promise it to a client

• The 24-hour window. Meta rejects a reply sent more than 24 hours after the person's last message. That's not us, and there's no way around it. When it happens, Meta's error shows up in the conversation.
• The connection with Meta can expire. Messages keep coming in, but replies no longer go out. The symptom: a conversation that fills up on one side only. The error is noted in the conversation and the card shows "reconnect it in the Publisher": just reconnect the page there.

The agent doesn't need to know any of this: they reply, and the reply goes out through the right channel. The list just shows “Messenger” or “Instagram” next to the name.

A question that isn't here? The bubble at the bottom right is us. Or ken@krealomedia.com.