Krealo Chat for Shopify
The chat that sees the cart: installed as an app embed, it survives a theme change and reads the catalogue and the orders.
What it adds
- The cart, during the conversation. The agent sees what the person put in their cart and the page they're looking at, without asking anything.
- Orders, from the email they give. "Where's my order?" gets answered in the chat: the last five orders for that email, with the delivery status and the tracking link. Never without an email.
- The catalogue in the reply. Search for a product and send it as a clickable card, with the stock of each variant next to it — not the total, the variant.
- Selling from the chat. A button creates an order to pay in the customer's name and sends the payment link. The customer pays, in your checkout.
- The sale, counted. An order placed after a conversation is tied to it: the report says how much the chat sold, not just how many messages it received.
How it installs
- Install the app from the Shopify App Store.
- Sign in and choose your workspace: the site is created on its own, with your domains.
- Turn on Krealo Chat in your theme's App embeds. That's it: no code.
The step-by-step is in the help.
The permissions it asks for, and why
| Permission | What for |
|---|---|
| Products (read) | Search for a product and send it in the chat |
| Orders (read) | Answer "where's my order?" |
| Customers (read) | Link the email given in the chat to its orders |
| Pixels (write) and customer events | Register the pixel that counts the sale after a conversation |
No write access to your catalogue, your orders or your theme. Creating an order from the chat needs one more permission, write_draft_orders, which you add yourself in a custom app if you want it.
What it doesn't do
No editing orders, no refunds, no inventory management from the chat. No unified inbox for several stores in one workspace: one store, one site.