Krealo Chat and LiveChat
We used LiveChat for years at our agency, and we're in the middle of leaving. This page says why — and also says what LiveChat does that we don't do yet, because nobody believes a table that only says good things about itself.
What we do better
| Krealo Chat | LiveChat | |
|---|---|---|
| The cart, during the conversation | The agent sees what's in the cart, the page being viewed and the path taken, without asking anything | Through an integration, and what it brings back depends on it |
| Installing on Shopify | App embed: changing themes doesn't remove it | For us, a ScriptTag through the app. It works, and it gets lost when you touch the theme |
| Orders | In the conversation and in the visitor card, from the email the customer just gave | Through an integration |
| French | Québec French, written, not translated. The product was born here | Translated |
| Price | $9.99 per agent per month, $29.99 with the assistant. Seven-day trial, no card | Per agent per month |
What LiveChat has and we don't
This is the part that matters. If you don't miss anything on this list, the rest of the page is worth something; if you really do miss something, better to know now than in two months.
- A unified inbox. With us, the website chat, Messenger and Instagram arrive in the same place — but not email or tickets. If your team works by email, LiveChat does that and we don't.
- A visual bot builder. We have an after-hours bot that answers from what you write in a knowledge base — and you can feed it from the address of a page on your store. What we don't have is a screen to draw scenarios.
- A workflow builder to automate what happens next (create a ticket, alert a team, wait).
- Phone and voice. Not at all.
- Co-browsing (seeing the customer's screen).
- CRM integrations like HubSpot or Salesforce. We have Shopify and Google Analytics, and that's it.
- Reports we don't have yet: team availability hour by hour, staffing prediction and reports sent by email. The ones for volume, response times, the queue and the sales funnel, yes.
- Years of fine-tuning. LiveChat has been around since 2002. Krealo Chat is a few months old and our first store is our own.
Leaving without losing your history
Your conversations archived in LiveChat can be imported from the console, with their dates and who answered, without sending anything to your customers. The step-by-step.
What we don't promise
This page talks about what exists today. There's no "coming soon" section with dates: a list of features that don't exist is a refund in two months.
You can try what's written above before believing us — the home page has the chat at the bottom right, and it's the product, not a demo.