Who's behind it
Krealo Media, an agency in Montréal. We look after our clients' websites, marketing and online stores — local businesses, with real people on the other end of the line.
Why we built a chat
Because we needed one. We paid LiveChat per agent per month for our clients, and every conversation was missing the same thing: the agent couldn't see the cart. You had to ask for the email, open Shopify in another tab, find the order, come back. Three minutes, every time, while the customer waited.
We looked at what it would cost to plug all that into what we had, and the answer was: might as well build it. So Krealo Chat was born for BonPrix Électroménagers, one of our clients, and it's still that store that tells us what's missing.
What it means for you
That we can't abandon it without hurting ourselves. If this chat disappears, the first agency left without a chat is ours. It's not a written guarantee — it's better than a written guarantee, because it doesn't depend on our goodwill.
And that when you write, there's no three-tier support queue. There are two people.
Keneth Walters
Krealo Media — he's the one who answers when you write
Where to see the product
The chat at the bottom right of the home page is Krealo Chat, not a demo: write to us there and it's the same console as the one we give you.
And if you're comparing with what you already use, we wrote down what LiveChat does that we don't do yet.